Shipping & Delivery PolicyJune 29, 2022 2023-07-11 14:08
Shipping & Delivery Policy
The Carpet Cellar provides free delivery on all domestic purchases from its website. Shipping charges are levied on international shipments. In certain cases an additional cost may be levied on account of duty. This is on a case-by-case basis and The Carpet Cellar reserves the right to amend the delivery cost as indicated by its logistics partner.
The estimated time of delivery within India is between 7-10 working days. For all areas serviced by reputed couriers the delivery time will be 5 business days. For other areas, orders will be sent by Registered Post through the Indian Postal Service, which may take 1-2 weeks depending on the location. Business days exclude public holidays and Sundays. The Carpet Cellar holds all its stock and the buyer can always rest assured that the product would be received within the specified time.
For ‘Out of Stock’ items: Currently we do not have these products available for sale. Please use the “Contact Us” form to intimate us of your interest and we shall revert as soon as the stock is replenished.
With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
We process all deliveries through reputed couriers. If there is no courier service available in your area, we will ship your order, post your confirmation, via Government Registered Bookpost or Speedpost.
Warranty and hidden costs
There are no extra taxes, hidden costs or additional shipping charges (except in the case of International Shipping). The price mentioned on the website is the final price. There is a levy of 5%GST on carpets and 12% on Shawls & Textiles.
The Carpet Cellar does deliver items internationally. Shipping charges are provided on checkout. In certain cases an additional cost may be levied on account of duty. This is on a case-by-case basis and The Carpet Cellar reserves the right to amend the delivery cost as indicated by its logistics partner. For International shipments the delivery time is between 10-12 working days.
Returns and Refund
The Carpet Cellar will accept the return of any product purchased from its website within 7 days of receipt. Refunds shall be processed once the product has been received and inspected. Once the product is found to be in the original condition, a refund will be processed within 2 days. For disputes related to returns, The Carpet Cellar holds the right to deny refunds in case of damaged or used products.